I know my blog yesterday was whiney and complainy--and I fear this one will be going in that direction too--but then it will be out of my system and I can get back to some fun stuff!
So I have been dealing with this online scam-type nightmare and I've been consumed with worry about it. See, back in July, I "preordered" some fall clothes for Pickle (you know how I love to dress her up!) from a site that I had done business with before. The clothes were expensive and the way the preorders work is that you put half of the money down when you order and the other half when the clothes are in and they are ready to ship.
Then in mid-August I got an email saying the clothes were ready to ship and to pay the rest--which I did. I waited for awhile and there was no sign of the clothes so I emailed the site--no response.
I continued to email and I finally got an answer that said sorry for the delay and that I would be getting the stuff "Thursday or Friday" (this was WEEKS ago). So I waited...nothing came.
I kept emailing but there was never another response. I tried calling but there was never any answer--so I called my credit cared companies. To make matters more confusing, I had used two different credit cards for the two payments. They said they would "investigate."
Meanwhile, I kept calling and one day I actually got through. The woman was really rude and said that because I called the credit card companies, she wouldn't be sending me the clothes. I hung up, but then I started thinking--wait a minute--I've already PAID for this--the credit card places are just checking out the details.
I decided to email the designer of the clothing I had been trying to buy--it wasn't really her problem, but I had found the site I ordered from through her website so I figured maybe she could help. She was nice and said she would contact the vendor and try to find out what was going on.
Meanwhile I called the rip-off lady back and got through again. This time she was nicer and said she hadn't received the shipments of clothes from the designer and that she was expecting them soon and would do her best to get them to me.
Then the designer emailed me again and said she had talked to the rip-off person and that felt assured that she would get the stuff to me.
So I waited some more--but, of course, nothing came. Not to mention I was never able to get her on the phone again.
Today, I emailed the designer again to see if she had any new information and she sent me a discouraging email that said she had been trying to contact this person too but had been unable to reach her. She was awaiting payment before more of the clothing line could be shipped.
Did I mention the clothing website was now saying they are going out of business at the end of the month.
It's very depressing A). because of the money loss--although I'm trying to be hopeful that the credit card companies will help me with this and B.) I really wanted these clothes for Pickle and now it's going to be hard, if not impossible to find the clothes.
Does anyone have any experience with an Internet rip-off situation like this? How did you resolve it? Any advice would be greatly appreciated--I just feel sick over this!
P.S. Just so I can get all my complaining over with in one day--my laptop broke today. The little built-in mouse thing has ceased working. I have no clickage. So I am awkwardly using a mouse that I have attached but it is very makeshift and I'm mad! OK I'm done now!!